TERMS AND CONDITIONS FOR THE PROVISION OF BETTING SERVICES

Fortune Entertainment RG Limited (tradename Fonbet) is licensed and regulated by the National Betting Authority of Cyprus under Class B license number B012.

Version: 01.2025

Date of entry into force: 20.10.2025 – 19.10.2027

1.1. Welcome to the www.fonbet.com.cy website (hereinafter “Website” or “Our Website” or “Webpage”), owned by Fortune Entertainment RG Limited (hereinafter “Company”, “Provider”, “Fonbet” and any reference in the first person plural), under the trade name - Fonbet. A Company registered under number HE 360714, with registered offices at Strovolou, 201, DOOR-201, Flat/Office 11A Strovolos, 2049, Nicosia, Cyprus, licensed and regulated by the Cyprus National Betting Authority (hereinafter "NBA"), license number B012, Class B.

1.2. These Terms and Conditions contain important information about your use of our Website (which includes versions of our Website viewed on mobile devices, tablets or other electronic devices). For the purposes of these Terms and Conditions, "Website" or "Our Website" or "Webpage" includes the relevant Fonbet application for electronic and telephone devices. Please read our Terms and Conditions carefully before creating an account with our company and before starting to use our services.

1.3. Reference to the Customer / Customers (hereinafter "Player", "Players", "Participant", "Participants" or any reference in the plural, as well as any related pronouns) denotes all natural persons with a legal capacity residing in Cyprus, citizens and permanent residents of Cyprus who are currently outside of the country but intend to use the Website, as well as citizens of other countries for which there is a relevant license and where betting is considered legal. It is the Customers' responsibility to check whether access to and/or use of the Site is permitted by applicable law in their area, and they warrant to us that participation in betting is not illegal in their area of residence.

1.4. The customer is obliged to read and fully understand the Terms and Conditions before clicking on the Registration button. If the customer does not agree with any part of these Terms and Conditions, must not use the Website.

1.5. The Company has the right to restrict or prohibit the use of the Website and services due to applicable laws and regulations regarding betting activities in different territories.

1.6. The Company reserves the right to refuse to open an account, to refuse bets, to freeze or close a registered account, in case of violation of these Terms and Conditions and the Betting Rules, by informing the client. The Company also reserves the right to cancel bets, in case of violation of these Terms and Conditions and the Betting Rules, by informing the client again. The Company reserves the right to withhold any winnings or amounts in the account in case of detected violations.

1.7. The Company has the right to appoint Payment Providers to act, receive and/or pay funds on its behalf.

1.8. These Terms and Conditions come into force on the date they are published on the website, and they apply to all bets and operations made from that date onwards. The Company reserves the right to make changes, modifications or additions to the Terms and Conditions, at its discretion and subject to NBA approval. All previous versions of the Terms and Conditions are superseded. Regardless of any translation of these rules and instructions on our Website, Greek is always the prevailing language, in case of differences in interpretation.

1.9. By using our services and by submitting the confirmation of acceptance that you will find during your registration process, you indicate that you have been informed and agree to be governed by these terms and conditions, the way the bet is conducted, any fee you may be asked to pay to the Company, as well as with each of the following:

1.9.1. The sports betting terms regarding the use of our sports betting software, which can be found

here

1.9.2. The privacy policy, which defines how we use your data and your rights, as well as the cookie policy which can be found

here

1.9.3. The safer gambling policy, which concerns the prevention of betting addiction and the self-protection measures available to set restrictions on your account, which can be found

here

1.9.4. Any event, organisation or promotion specific rules, as listed next to each event, organization or promotion.

1.9.5. In the event of any discrepancy or inconsistency between these Terms and Conditions and different terms, conditions, rules or policies listed in section 1.9. above, then anything written in the present Terms and Conditions will prevail over the relevant provisions in the other documents.

1.10. If you have any questions about these Terms and Conditions, please contact our Customer Services, who will be happy to assist you. You can contact us in any of the following ways: Telephone: +357 800 12 008

Email: [email protected]

Chat: Chat via Live Chat

Our call center is open from 7:00 AM to 11:00 PM, chat is available 24/7.

1.11. Please note that calls are recorded for monitoring and training purposes, but are also kept for a period of 5 years and may not be destroyed after the five years have passed, without prior NBA approval.

We may make changes to our Terms and Conditions at any time. We will notify you of any changes via email, notification or message to your account so that you can submit an acknowledgement of acceptance of the revised version of our Terms and Conditions so that we can continue to provide you with our services. In this case, we will at least inform you of the provisions that have been modified with a clear and understandable explanation of the impact of each modification, as well as a link redirecting to our new and previous Terms and Conditions. If you do not agree with any of Fonbet's Terms and Conditions, you must immediately stop using our Services or not open an account.

3.1. After successful registration, Customers receive a unique registration number (username), which will be used to manage and identify the account. During the process of opening the account, you will be asked to choose a new password.

3.2. During the account opening process, the Customer has the right to determine his participation in marketing as well as his preferences for the way he will receive advertising material (through SMS messages, e-mails, notifications in his account, or calls). He/she also has the right at any time to stop receiving advertising material by opting out of marketing. Marketing preferences can be changed at any time from the Customer's account.

3.3. Customers are fully responsible for the protection of their account information, as well as the security of their username and password. The Company cannot be held responsible for the consequences of access to the Customers' personal data by unauthorized persons, due to negligence or breach of the Customers' computer or network facilities.

3.4. The loss or theft of the password cannot be considered a reason for canceling bets or canceling withdrawal requests. If the Customers realize (or reasonably suspect) that their password and/or personal data have been stolen, they must immediately change their password and contact the Fonbet Customer Support Team.

3.5. For security reasons, we recommend that Customers regularly change their password. Customers can change their password in the "My Account" section.

3.6. When opening an Account on our Website, Customers must meet the eligibility criteria and successfully pass the anti-money laundering and identity verification checks [the "KYC conditions" (Know your Customer)]. Customers must continue to meet KYC (Know your Customer) requirements at all times while they maintain an active account on our Website.

3.7. When opening an Account on our Website, Customers must specify a deposit limit. Customers' first deposit is not included in the deposit limit. Customers must specify a deposit limit during registration, or if they already have an account with us, when connecting to the website from

here. The deposit limit can be revised

here. Deposit limits can be reduced at any time and will be effective immediately. Any increase in the limit will come into effect only after seven days. In addition, customers are automatically informed, via an electronic notification, when their deposits have exceeded 80% of the set limit.

3.8. When you open an account with us, you confirm that:

3.8.1. You are at least 18 years old. It is an offense for persons under the age of 18 to participate in betting and for anyone who invites, incites or allows a minor to participate in betting. We reserve the right to request, at our discretion, a document providing proof of age of a customer, at any time

3.8.2. You agree to provide true and accurate registration information when opening your account, including but not limited to your correct date of birth with a valid ID document or passport to prove this, your country of birth, your current address, your e-mail address and your personal phone number. You further agree to notify us of any changes to this information

3.8.3. You agree that you are opening your account with Fonbet solely for your personal use and that you are acting on your own behalf and not as an intermediary on behalf of anyone else

3.8.4. You will not attempt to sell or otherwise transfer management of your account to any third party or acquire or attempt to acquire an account that has been opened in the name of a third party

3.8.5. You are solely responsible for compliance (and complying) with your local, national, federal, state or other laws relating to betting before opening an Account, before placing bets, stakes or using our Services. In particular, if you are located in a country where the use of a particular service is prohibited, you must

(i) not register for that particular service we provide,

(ii) not attempt to use that service, and

(iii) not use your payment card or other payment method, in order to bet for that unlawful service

3.8.6. You have legal capacity to enter into contracts

3.8.7. you will not use or permit another person to use the website for fraudulent purposes or in connection with criminal or other illegal activity, and in any way that could be considered discriminatory, defamatory, abusive or in a way that could reasonably be considered to offend, cause loss or damage to others.

3.8.8. Υou do not have gambling addiction issues and you have not excluded yourself from participating in betting activities, nor have we or another provider excluded you from participating in betting activities

3.8.9. You hold only one account on our website at any given time

3.8.10. You have not previously held an account with us or another betting provider that has been suspended or terminated due to your own wrongdoing

3.8.11. You use your own funds, which are under your own personal ownership or which you can afford to spend on gambling or funds which you are expressly entitled to use for betting activities. Receiving money proven to come from a third party for gambling purposes is strictly prohibited. We accept no liability if the following does not apply:

3.8.11.1. You have mental clarity and you are not under the influence of alcohol or drugs (legal, prescription or otherwise)

3.8.11.2. You are not bankrupt or have similar proceedings initiated against you anywhere in the world,

3.8.11.3. Υou do not work for us or any of our affiliated companies or suppliers of betting equipment and services and/or otherwise act on their behalf,

3.8.11.4. You are not registered as an addicted problem gambler, and/or you are not included in any register or database of players excluded from betting services

3.9. We may refuse to provide services, we may terminate your account, withhold your account balance and recover any related payments, bonuses and winnings if, at any time, you breach applicable legislation, the Terms and Conditions or any other applicable terms of use, guidelines or policies. We may report any such breach to the appropriate law enforcement authorities and cooperate with them by sharing your identity with them. The Company reserves the right to close your account. In this case or in the event of account closure at your request, the full account balance will be paid, unless fraudulent behaviour is suspected, in which case if funds are withheld, an explanation will be provided to the customer.

3.10. When registering, you must complete the registration form on our website and submit a confirmation that you have been informed of these Terms and Conditions, the way the bet is conducted, any fee you may be required to pay to the Company, as well as the Betting rules, the Privacy Policy, the Cookie Policy and the Safer Gambling Policy.

3.11. You are required to submit:

(a) you full name and surname,

(b) your ID number or passport number

(d) your country of residence

(e) your permanent residence address

(f) a valid e-mail address.

(g) your telephone number

3.12. Registration information must be correct and completed accurately. If false or incorrect information is provided, the Company reserves the right to close or freeze your account and to cancel all or part of any bets. In addition, we reserve the right to request from any Customer sufficient documentation to our full satisfaction as to the Customer's identity before reactivating the account, crediting any bonus, free bets or any other promo to their account. In addition, please note that registration is not permitted to a person whose account has been closed or whose registration has been cancelled pursuant to section 60(3) of the Law, unless the account closure was due to betting inactivity or technical error on the part of the Company or failure to verify the identity of the player.

3.13. Fonbet is required by Law and Regulations to verify a Customer's identity information within 30 days from the date the Customer opened an Account or when the customer reaches or exceeds the deposit limit of €2000 or requests a withdrawal from their account. If a Customer's identity information is not verified within 30 days, their Account will be frozen and the Customer will not be able to make withdrawals until their identity is verified.

3.14. Each Customer is allowed to have only one active betting account. Customers must not allow third parties to access or use their account. Any registered Customer is prohibited from re-registering as a new Customer, even if they use different registration information (different phone number, different e-mail address, etc.).

3.15. The Company does not accept bets from persons who participate in or influence the events for which the bets are placed (athletes, coaches, referees, etc.), as well as acting on behalf of such persons. The company does not accept bets from persons representing the interests of any other betting organisation, including in cases where there is a suspicion of misuse of confidential information. By "misuse" we mean taking actions using confidential information that would be considered materially unfair and/or fraudulent or deceptive, depending on the circumstances. These actions include instances of individuals using such information or passing it on to others for betting purposes, as well as the use of confidential information obtained in the business role of such individuals for personal financial gain.

3.16. When placing bets, it is prohibited to use hardware and software that use automatic decision-making algorithms, as well as programs and scripts that perform automatic filling of forms and automatic sending of requests, including so-called "bots". The Company reserves the right to close or freeze accounts, cancel bets and seize funds from account balances, in the case of breach of these rules.

4.1. To register with us, you must be at least 18 years of age, as well as over the legal age for participation in betting in the region/country where you live. It is an offense for anyone under the age of 18 to take part in betting and for anyone to invite, induce or allow a minor to take part in betting. We may ask you for proof of age and permanent residence at any time, which you agree to provide immediately. If it is subsequently ascertained that you were a minor when you placed bets with us (or if your age cannot be verified for any reason), your account will be closed, all bets placed while you were a minor will be cancelled and all related amounts deposited will be returned (unless you have already withdrawn corresponding amounts of winnings) and the NBA will be notified, as per our legal obligation. We will not be liable to pay any profit which might otherwise have been payable.

4.2. We are subject to legal and regulatory requirements and may from time to time request proof of identity, a formal declaration of the source of your funds, and other information from you, which you agree to provide to us promptly, in order to comply with our legal and regulatory requirements or with our internal procedures fraud prevention, if required by the circumstances. We may close or freeze your account and/or withhold payment from you if we do not receive the relevant documentation within the time period we specify.

4.3. The Company also reserves the right to freeze the Customer's account during the process of identity verification, and the relevant duration of this is determined per case.

4.4. Specifically, you agree that we and our agents will conduct verification checks on your personal information upon registration. For this purpose, we and they may check your details in any database (public or otherwise) and record, retain, use, process and share that information as set out in the

4.5. Customers acknowledge that they may maintain only one Account at a given time and that no duplicate accounts are permitted.

4.6. The Company reserves the right to immediately close any duplicate account upon discovery, without notice to the Customer, in which case we will cancel all bonuses, free bets and winnings accrued using the duplicate account, and refund all the funds deposited by the Customer into the duplicate account, using the same payment method used to deposit the funds (unless you have already withdrawn the corresponding winnings).

4.7. If a duplicate registration is revealed (including registration of the same Customer under a different name), or in the case of presentation of invalid/false documents (including documents altered by use of software and graphics processors), the Company has the right to cancel the bets placed by this account and close it.

4.8. In the case where the Customer refuses to undergo an identity verification procedure, the Company also has the right to cancel the Customer's bets and close the account.

4.9. If the customer does not complete the verification of their account within a reasonable period of time, then the company has the right to close their account.

4.10. For account verification purposes, we require from you:

For Cypriot citizens (one of the following documents):

- A color copy of a valid Passport,

- A color copy of a valid national identity card (front and back),

For citizens of EU countries (one of the following documents):

- A color copy of a valid Passport,

- A color copy of a valid national identity card (front and back)

For foreign citizens of third countries

- A color copy of a valid Passport

In addition, the company may require:

- a photo of the customer together with the document in question and/or

- a photo or short video of the customer's face

In addition, you must confirm your place of residence by providing one of the following documents, dated within the last six (6) months, issued in your own name:

- A utility bill as below:

- A bill from a telecommunications organization for Internet, pay TV or landline services and does not include a bill for mobile telecommunications services

- An electricity or gas bill

- A water or sewerage bill

- A bill from Local Government Authorities for refuse collection tax, property tax or other tax bills.

- A certificate from the head of community / municipality regarding customer's residential address In addition, the Company may accept a utility bill in the name of a third party only if the bill is accompanied by one of the following documents:

(a) in the case of a utility bill in the name of the spouse, the document must be accompanied by a copy of the relevant marriage certificate,

(b) in the case of a utility bill in the name of a person with whom he/she is living together or cohabiting, the document must be accompanied by either

i. an affidavit clarifying their relationship and confirming their permanent residence at the address stated in the utility bill; or

ii. a certificate signed by the mayor of the community council, confirming his/her permanent residence at the address indicated in the utility bill,

If it is not possible to confirm the place of residence with one of the above documents, then this can be done by mailing special codes to your residence, in which case you will have to register the code you have received.

In addition, you may be asked to provide additional documents to verify your identity or the information you have submitted. Some of these are indicatively stated below:

- a short video of the identification or address verification document or one of the documents sent by the customer

- a photo of the customer or a short video of the customer's face holding an identification or address verification document or one of the documents he has sent

- a photo of the customer or a short video of the customer's face holding a code or a date as indicated by the company.

We will try to reviewyour documents within 72 hours. Once the check is complete, we will inform you by e-mail. Once verification of the Customer's account has been completed, payments will be made within 5 business days after the Customer submits the withdrawal request.

4.11. In order to comply with anti-money laundering regulations, you may sometimes be asked to provide additional information about yourself and the source of the money you use to play on our Website, including but not limited to:

- A salary payment slip, dated within the last 3 months

- A copy of current or savings bank account, dated within the last 3 months

- A copy of an e-wallet statement, dated within the last 3 months

- A latest tax statement

4.12. In addition to the reasons listed above, we may also need to obtain this information if:

4.12.1. We aim to ensure that our customers use our promo/website for entertainment purposes, enjoy their game and do not exceed their financial means. This is part of our commitment to adhere to the principles of Safer Gambling.

4.12.2. If customers frequently spend large amounts with us, we are legally obliged to check that the funds used for depositing and gambling are legal and within their financial means. This does not mean that we suspect you personally.

4.12.3. We may also require this information from you in order to update the information you have provided us, based on regulatory requirements.

4.12.4. If we have to carry out an investigation or provide documents and information to competent bodies such as the Cyprus National Betting Authority, the police, anti-money laundering organisations (MOKAS, EUROPOL, INTERPOL, FIU.NET), banks, various sports governing bodies (e.g. FIFA, IOC, UEFA, KOA), investigators appointed by the Ethics and Sports Protection Committee, courts and institutional authorities (e.g. in relation to tax issues) and any other competent law enforcement agency as necessary, such as in cases of investigation of money laundering, fraud and/or identification of manipulated sports matches.

4.13. The Company reserves the right to request at any time additional documents to confirm the data of the registration and the payment method.

4.14. The company reserves the right to freeze accounts or place restrictions on an account during these checks or if the required documentation is not received.

If there is a change in any of the personal information in your account (obtaining a new identification document, change of residential address, change of mobile phone number or other documents and information) or financial information relating to your account, you are obliged to notify us immediately, otherwise we may freeze or close your account, and have transactions declined by your financial institution. To change any of your account information, you can access and modify your information from the "My Account" section of the website, or by contacting Customer Services. If the payment card used in your account is lost, stolen or reissued, please notify us as soon as possible by contacting Customer Services..

6.1. We only accept bets from people residing in Cyprus, citizens and permanent residents of Cyprus who are currently outside the country but intend to use the Website, as well as citizens of other countries for which there is a relevant license and where betting is considered legal.

6.2. It is your responsibility to comply at all times with applicable local, national and state gambling laws.

6.3. The availability of the website does not constitute a promotion, solicitation or invitation by us to use or subscribe to betting, gambling or other services in any region/country where such activities are prohibited by law.

6.4. You agree not to attempt to bypass jurisdiction-related controls, whether by using a virtual private network or otherwise. Although we take suitable steps to restrict access to our website only to persons located in the Permitted Jurisdiction, no winnings will be paid to you if you access it from outside of the Permitted Jurisdiction.

6.5. We reserve the right to terminate your account and deny use of our services to you if we are aware or reasonably suspect that you have used them while located outside the Permitted Jurisdiction.

7.1. We may refuse your registration and/or close or freeze your account at any time and/or not accept any bet or transaction. We are in no way liable to you for any loss or damage that may arise from any such action. In addition, we reserve the right to refund or withhold any payment or amount from or to your account if there is suspicion or evidence of any of the following: manipulation of our financial system, breach of any applicable law or regulation or any of the Terms of Use.

7.2. any use of your account not in accordance with the Terms and Conditions, or any other fraudulent use of your account is expressly prohibited.

7.3. We may withdraw any promotional offers (including bonuses, free bets) at any time. Players who have received the promotion, prior to its withdrawal, will continue to be bound by its terms and conditions.

8.1. You must use your own judgment when placing a bet and acknowledge that you have not based your decision to place a bet on any statement or advice from us or our employees, agents or licensors, nor from any third party deciding to place a bet.

8.2. We may refuse or restrict all or part of any bet for any reason. You are not allowed to place a bet of a greater value than your account credit balance.

8.3. We may set a maximum and minimum bet amount and these will be set out in the individual game rules.

8.4. Bets are not considered valid until our systems confirm that a bet has been accepted and we receive payment.

8.5. In the event of a dispute regarding the details of a particular bet, then our records will always prevail. In the unlikely event of a dispute between the result displayed on your screen and the game server, then you hereby agree that the result displayed on the game server will prevail.

9.1. Errors (including human error), misstatements, omissions, system, communication or technical delays, interruptions, malfunctions or failures, failed or incorrect data delivery, hacking, technical errors or viruses or events beyond our reasonable control. Errors in relation to odds relate to: (a) substantially different odds from those available in the general market at the time the bet was placed; or (b) clearly erroneous odds given the likelihood of the event occurring when the bet was placed. We will have the right to declare void any relevant transaction affected by the above. We reserve the right to correct any bet settlement which is ultimately found to have been made as a result of any of the above issues by providing a justification to the customer. If, following such correction, your account balance becomes debit due to an incorrect outcome of the event, that event will be settled at X1 odds and all bets placed with an amount which, after recalculation, is calculated as a negative balance will be treated as void.

9.2. In the event that Customers become aware of an error, mistake or omission, they must immediately notify the Company. Customers may not take advantage of any such error, mistake or omission that they may discover.

9.3. Any monies credited to the Customer's account (including but not limited to Loyalty Points) as a result of an error, a mistake or an omission must be returned to the Company immediately upon request. Any monies credited to the Customer's account as a result of an error, a mistake or an omission will not be available for Bets and, where such monies are used to place Bets, the company may cancel such Bets.

10.1. You can deposit money into an account you maintain with us using the payment methods listed on the

website

10.2. You may withdraw from an account you hold with us by making a valid withdrawal request on the Website. The Company will not accept withdrawal requests by telephone or text message.

10.3. Withdrawal is only available for Customers who have uploaded their verification documents and who have a verified betting account.

10.4. The payment method used should be in your own name. Otherwise, we may close or freeze your account and/or request from you further identification documents. In addition, the Company reserves the right to return any funds that came from other people's bank cards or electronic wallets, without prior notice to the Customer, and also reserves the right to declare the bets void.

10.5. The payment methods you have chosen for your deposits will also be used for your withdrawals. In the event of a deposit using prepaid cards, PayPal, Octo.Cash or Apple Pay, the method will be agreed with you.

10.6. Interest is not payable on account balances.

10.7. For bank cards and other third-party payment processing providers (such as Neteller and Skrill), withdrawal limits may be applied from time to time by the respective payment service provider. If you wish for these withdrawals to be processed by the said bank card or payment processing provider that imposed these limits, then you must contact them.

10.8. For bank transfers, each withdrawal must be at least EUR 100 (except in the case of a final withdrawal to close an account) and each deposit must be at least EUR 50. In case of a deposit of a smaller amount, the Company has the right to return the amount to the payment method you have used or to retain bank charges.

10.9. A transaction can only be made from/to an account in your own name and that account must be held in a Permitted Jurisdiction. The Company, reserves the right to use additional procedures and means to verify your identity or payment method when making transactions (deposits, withdrawals). When you request a bank transfer we may ask you to provide us with any additional form of identification deemed necessary for each withdrawal. For withdrawals where a deposit has previously been made by credit/debit card, the company has the right to request copies of your credit/debit card. The company suggests that when sending these copies to customers, only the first six and last four digits of the card number are visible, covering in addition the CVV/CVV2 number on the back of the card for security reasons. If the requested documents are not received, the Company has the right not to carry out the transaction until it receives them.

10.10. You will not be able to deposit more than a total of EUR 2000 until your account has been verified. If you do not verify your account within 30 days, it will be suspended and you will not be allowed to make deposits, withdrawals and place bets.

10.11. The company has the right to set withdrawal limits per week on accounts, informing the customer.

10.12. You can only remove a payment method from your account if the net deposit amount (total deposits - total withdrawals = € 0 or less) across all payment methods is zero or less. Any funds you deposit from a particular card or e-wallet must be returned to the same card or e-wallet. If you no longer have the payment method that has net deposit amounts in your account, then you should contact our customer service team for the appropriate security checks. In some cases, additional documentation may be required to confirm that the payment method is no longer active before we can remove it.

10.13. Card deposits may from time to time be rejected as being subject to security systems operated in cooperation with payment system providers and/or financial institutions. These security systems may reject card transactions with the result that the transaction cannot be completed. In this case the Company, shall not be liable for this.

10.14. If, as part of a promotion in which you participate, we credit an amount or Free Bets to your account (hereinafter a “Bonus”) then the following rules apply (in addition to the rules of the promotion):

10.14.1. Betting requirements for the Bonus will be set out in the terms of the promotion.

10.14.2. You can use the Bonus only to place bets on our Website.

10.14.3. You can spend the Bonus only after you have spent the real money in your account first.

10.15. When placing a bet using a combination of real money and Bonus, any winnings resulting from that bet will be credited proportionately to your real money and Bonus balance.

10.16. If you do not meet the minimum betting requirements within the specified time limitor request a withdrawal before meeting these requirements, then the remaining Bonus (including winnings from Bonus bets) will be lost and

10.17. if you have more than one active Bonuses, then the wagering requirements may be combined (in terms of target and/or betting expiration). If in doubt, contact Customer Services for confirmation.

10.18. You may make deposits and withdrawals from your account only to use our website in good faith and for the purposes for which it is provided, and we reserve the right to close or freeze your account if we suspect that you are using your account to any other purpose. We may also be obliged by law or by competent authorities to report such activity and to act in accordance with the instructions of those authorities in relation to your account and the amounts in it.

11.1. You can see the terms of our promos by clicking on the link

here These Terms and Conditions of the Promotional Offer should be read in conjunction with the Terms and Conditions and Betting Rules published on the Fonbet website. Participants are deemed to accept these Terms and Conditions and agree to comply with them throughout their participation in the promotion.

11.2. Acceptance of any offer will be binding for the Company and the Customer.

11.3. There is a limit of one Promo and Bonus per Customer.

11.4. Any "Welcome" promos are only available to new Customers opening an account with Fonbet who have never previously had an account with Fonbet, have never received a "Welcome" promo of any kind and who have been invited to take part in a "Welcome" promo explicitly when registering on our Website.

11.5. Certain Promos must be manually activated by you in your Account. Unless otherwise stated, you can do this after logging into your Account and depositing the required amount to access the Promo. Such Promos can only be activated when real funds are available in your Account. If you play with your deposited amounts before claiming the Promo, you will not be able to use any lost amounts to activate the Promo.

11.6. Any bonuses or free bets claimed under Promos cannot be withdrawn until the wagering requirements have been met, as set out in the Promo Terms and Conditions.

11.7. Prizes, Free Bets and Bonuses cannot be redeemed for cash. The above are non-refundable and non-transferable under any circumstances.

11.8. All Promos have a wagering requirement that must be met within a specific time frame before any winnings can be withdrawn and/or bonuses or free bets can be used. In the event that you do not meet the necessary wagering requirements and/or lose an active Promo for any reason, you may lose all winnings earned with your real money, as well as the Bonus and bonus winnings earned during the Bonus wagering process. Any attempt to withdraw amounts or redeem placed bets before the wagering requirements of the Promo or Bonus have been fully satisfied, may result in the forfeiture of the Bonus and any winnings earned (including winnings derived from your real money used to to receive the Bonus). System bets will not count towards the wagering requirements. Only bets placed and settled during the Promo Period will count towards the wagering requirements. Any bets placed and settled outside of this period will not count.

11.9. If there is evidence or reasonable suspicion that specific bets were placed on any event (e.g. proportional betting on different outcomes in the same hand, to create "movement") without risk, then these will not count towards the wagering requirements.

11.10. Where a Promotion or Bonus may (for example, due to increased odds) provide you with a guaranteed or increased chance of winning, regardless of the outcome, and we have evidence or reasonable suspicion that you have placed a bet or multiple bets (alone or in a group of players) on any Fonbet-owned website on such Bonus, then we may withdraw the Bonus and any winnings you have earned during the wagering period of the Bonus and we may also close your Account and withhold any funds remaining in your Account.

11.11. If you cancel the Bonus, you will lose the Bonus and all earnings generated by the Bonus.

11.12. We reserve the right to refuse a Promo to any Customer, or may vary a Promo (or cancel it), if we believe that:

11.12.1. There is fraudulent use of the Promo (our definition of "fraudulent use" includes but is not limited to customers' use of promotional offers without risking their own money).

11.12.2. Technical issues have arisen in relation to the Promo.

The Promo cannot be carried out for any reason.

11.12.3. A Customer fraudulently uses or cheats our system, the Terms and Conditions and the Betting Rules.

11.13. We offer bona fide promotions to customers who use our services for entertainment purposes. We reserve the right to cancel or remove a customer's access to these games in the event that we suspect fraudulent use of this promo and also, if deemed necessary, to immediately terminate the offending customer's account. In the event that we close an offending customer's account, we will not be responsible for compensating any customer's losses in any game or for refunding any funds to the customer's account. The term "fraudulent use" includes but is not limited to using software and/or opening multiple accounts in order to gain an unfair advantage in a Promo. In all cases of fraudulent use, we reserve the right to withhold all earnings and any remaining balance in your Account.

12.1. We may at any time decide to review all history and/or monitor how you use the Promos or Bonuses. In case of suspicion of foul play, we reserve the right to exclude you from any Free Bets promo or other form of promotion and/or withhold all deposits and/or winnings and/or close your Account. Foul play is considered fraudulent use of bonuses and is not permitted on the Website. Foul play may indicatively include a low profit bet, an even bet, a zero risk bet or a hedge bet. These are considered Foul Play when done intentionally for bonus exploitation. In addition, the following types of play are considered Foul Play:

12.1.1. increasing the balance and significantly changing the play pattern (staking, bet structure or other betting pattern), to complete any wagering requirements of any Bonus,

12.1.2. using any betting system or placing stake-backs,

12.1.3. an unusual and significant number of Bets originating from the same geographical area or via linked accounts,

12.1.4. a Customer who continues to place Bets at any price while experiencing a steady decline in applicable odds,

12.1.5. any other element or pattern that we assess as indicating possible match-fixing.

12.1.6. Balance increase after placing high value bets and subsequent placement of bets of less than half the value of the previous bet, to complete any wagering requirements of any Bonus,

12.1.7. a bet that does not count towards the wagering requirements or on events with a 0% stake weight, as specified in the specific terms and conditions of the promo,

12.1.8. staking with bonus money, to increase the value, lose the bonus and later cash out the increased value with a secondary deposit.

12.2. Please note that it may take up to 72 hours for the bonus funds to be credited to customer’s accounts.

12.3. All bonuses expire 30 days after they are claimed, unless otherwise specified in the terms and conditions of the promotion.

If you wish to cancel a bonus, please contact the Fonbet Support Team at [email protected], before wagering any amount.

12.4. Amounts of at least equal value to active customer balances are held in a specific bank account, separate from our business accounts, to ensure that there are always sufficient funds for customers to withdraw their balance at any time. We hold corresponding amounts in trust for our customers for the sole purpose of enabling them to either withdraw their balance or place bets on our site. This means that steps have been taken to protect your funds in the event of bankruptcy, but there is no absolute guarantee that all funds will be repaid.

13.1. We reserve the right to close your account or withdraw the website (make the website no longer available for registration and/or betting) at any time and will make reasonable efforts to notify you of the closure or withdrawal.

Indicatively below you will find cases in which we will have to close your account:

- Minors (under 18 years old)

- Customers with multiple accounts.

- Customers appearing on international sanctions lists

- Customers who are accused in a criminal case

- Residents of the following countries:

o Countries that have no or insufficient anti-money laundering procedures in place,

o Countries known to have high levels of corruption,

o Countries that suffer from international sanctions regarding terrorism and proliferation of weapons of mass destruction,

o Countries in which terrorist organisations are known to operate.

- Customers for whom we have doubts about the accuracy of their data

- Customer with forged documents/or customer who has committed any other fraud

- Third party accounts

- Registrations with false information

- Customers with any suspicious actions/transactions

- Customers registered as persons excluded from gambling services

- Customers who do not have the legal capacity to enter into a contract.

13.2. On closing your account, you will be entitled to a refund of any balance remaining in your account after settlement of any outstanding bets or amounts and less any amounts arising from bonuses where the bonus conditions were not met, and provided that the account has been verified and the Terms and Conditions have been met.

13.3. 1 Should you refuse to proceed with the verification process of your account, then all winnings, bonuses and free bets, as well as winnings resulting from bonuses and free bets will be voided, except for your initial deposits which will be refunded. In the event that your Account is closed or frozen (including where this is done for the avoidance of doubt by self-exclusion in accordance with our Safe Gaming Policy), any open Bets, subject to compliance with all other Terms, will be settled based on the outcome of the event, in accordance with the relevant Betting Rules in force. Any negative balance in your Account will automatically become due and payable.

13.3.2 If you refuse to proceed with the Enhanced Due Diligence (EDD) or any additional verification process, all winnings, bonuses and free bets, as well as any winnings derived from such bonuses and free bets, will be void. Your original deposits will be refunded, subject to the deduction of any amounts already withdrawn or lost through betting, and provided that no fraudulent activity has been detected, activity/prohibited behaviour and/or any other deliberate attempt to circumvent your contractual obligations, as defined in the company's Terms and Conditions.

13.4. You can close your account at any time, provided that the account in question does not have a negative balance. To do this, the Customer must send a request from the My Account section and indicate the reason for closing the account. The Customer can withdraw money from their account (provided it is verified), according to the standard procedure described in the

Payments section of this website.

13.5. In the event that the Company decides to close an account due to failure to verify the account, or customer details, then all winnings, bonuses and free bets, as well as winnings derived from bonuses and free bets will be cancelled, except for their initial deposits which will be returned to the customer.

13.6. We reserve the right to freeze accounts, including but not limited to the following cases:

13.6.1 In cases of refusal to verify an account, i.e. when a customer refuses or neglects to submit the required documents and information requested by the Company for identification and identity verification purposes or when the Company requests additional information (cards, source of income, etc.) and the customer refuses without any sufficient justification.

13.6.2 In cases where the account needs to be reviewed, in cases of suspicious activity or in circumstances where the customer may be involved in money laundering or terrorist financing activities.

13.6.3 In cases where the customer fraudulently tries to deceive the Company or violate an agreement between the Company and him/her given that the customer has accepted and committed at the time of registration that accepts the terms and conditions.

13.6.4. In cases where the customer has an abusive or threatening attitude during communication with the member service department (in this case the company has the right to close the account)

13.6.5 In cases where it is determined that there is collusion between user accounts and/or customers

13.6.6. In cases where the customer is found to be using a third party payment method

13.7 In any case, the customer should proceed to provide the documents/information requested by the company in order to review the possibility of reactivating the account.

If you are closing your Account due to a gambling addiction, please visit the

Safer Gambling section.

14.1. If, for a period of twelve (12) consecutive calendar months, you have not logged into your account, that account will be considered inactive ("Inactive Account").

14.2. If the Customer's account remains inactive (i.e. no connection has been made via the

Website) for a period of more than 12 months and if there is a positive balance in the Customer's account, provided that you have not made any withdrawal of your balance after your notification, we have the right to charge a monthly account maintenance fee of €5 for each month (hereinafter the "Inactive Account Fee"), starting from the 13th month of non-transaction, unless you log in to your Account to engage in any betting activity.

14.3. After 12 months of inactivity, we will send you a message via the email address you have stored in your Account details. In the event that there is no activity on your account for at least 30 days after our first attempt to contact you, Fonbet will deduct an “Inactive Account Fee” of €5 for each month from the balance. If the remaining balance on your account is less than €5, only the amount remaining on your account will be deducted until the balance reaches 0. No negative balance will be created.

14.4. If an Inactive Account remains inactive for a further period of twelve (12) consecutive calendar months, no successful deposit, withdrawal or placement of a sports bet has been made, then such account will be considered dormant (hereinafter "Dormant Account").

14.5. If for a period of twenty-four (24) consecutive calendar months, you have not made a successful deposit, withdrawal or placement of a sports bet, then the account in question will be considered dormant (hereinafter "Dormant Account").

14.6. If your Account becomes dormant and your Account has a positive balance of real money, Fonbet will provide reasonable notice via the e-mail address and/or telephone number stored in your Account details, before any removal. Following your positive response, Fonbet will try to refund to you any outstanding amounts of real money from your balance, using the last payment method you used to deposit to your Account. For security reasons, you will need to confirm that the details of the last registered payment method you used are valid before Fonbet can transfer the balance to that account. In the event that this payment method has expired, then we can transfer the balance to a bank account you have designated. We can accept a bank account that is in your name.

14.7. If your account remains inactive within 30 days of our first attempt to notify you and we are still unable to contact you, we are obliged by law (Directive 11/2020) to absorb your outstanding account balance, and then transfer your balance to NBA Cyprus and close your account. Provided that no claim shall have been made against Fonbet after it has transferred a customer's Account balance to NBA Cyprus

14.8. If your Account becomes dormant due to non-use, we will continue to contact you (if you have chosen to "opt in") for marketing purposes, until you ask us to stop. However, we periodically contact all Account holders to notify them of any balance in their Account. If your account is closed, we will not send you any advertising material.

14.9. You can reactivate your account by successfully completing the verification process - see 4.9 (dormant accounts only), by logging into your account and making a successful deposit, or by placing a sports bet.

15.1. You accept that, by using our website, you may win money, but there is also the risk of losing money.

15.2. We will make efforts to provide the Website with reasonable skill and care, but we do not accept liability for errors or omissions as set out in section

9. Errors concerning accuracy, completeness or alteration of any information provided by us, our agents or licensors

15.3. We provide the Website solely for domestic and private use. You agree to not use the Website for commercial or business purposes. We have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of use or destruction of software or data, or damage to good reputation and customership.

15.4. We will not be responsible for the conduct of third parties or customers, including their words and actions, which may be discriminatory, defamatory, abusive or which could be considered offensive.

15.5. In the event of our failure to comply with the Terms and Conditions or our negligence, we will be liable for loss or damage suffered by you as a foreseeable result of our breach, for amounts of up to the maximum liability amount set out below. We will not be liable for any unexpected loss or damage. A loss or damage is foreseeable if that loss or damage was an obvious consequence of our breach or was taken into account by you and us upon entering into this contract.

15.6. We will not be liable for any breach of the Terms and Conditions if that breach is caused by a cause beyond our reasonable control (other than matters caused by our breach of contract or negligence).

15.7. Causes beyond our reasonable control include interruptions or delays in access, any system or communications errors related to the generation of random numbers, bet settlement or other elements of betting services, failed or incorrect data delivery, acts of God or other circumstances beyond our control, unauthorized use of your security credentials, errors causing damage to reputation and customership, omissions or misrepresentations in any information and service provided by us to you.

15.8. Nothing in the Terms and Conditions shall exclude or limit our liability for fraud or for death or personal injury caused by our negligence

15.9. The Company is not responsible for any consequences or losses you may suffer if you create and continue to play through other betting accounts opened by changing part or all of your registration details, by providing inaccurate or incomplete information or by using any other method to override agreed self-exclusion.

16.1. You agree that all intellectual property rights, trademarks, designs, texts, photographs, videos, images and graphics, appearance and structure of our website, database rights and all intellectual property rights relating to the website and its contents (including of the Software) are and will remain our property or property of our licensors.

16.2. You also agree and acknowledge that the materials and content included on the website are provided for your personal, non-commercial use and that any other use of such materials and content is prohibited.

17.1. You agree to gamble responsibly and within your financial limits. In the event that you experience problems with control of gambling, we encourage you to use the features available in your account. We recommend caution with the use of "unexpected" sums (such as a compensation payment, inheritance or retirement lump sum). When these amounts are necessary to provide ongoing financial support, please do not use them for gambling

17.2. You will prevent minors from accessing our websites and we recommend that you install internet filtering software on your devices. This software gives you the ability to control the content displayed, block websites and set passwords to prevent minors from accessing betting websites. There are many options of internet filtering software available, and you can browse a selection of solutions recommended by GamCare by visiting https://www.gamcare.org.uk/get-advice/what-can-you-do/blocking-software.

17.3. As a socially responsible betting provider, Fonbet takes the prevention of gambling addiction very seriously and encourages its customers to gamble more safely. We make every effort to inform you about Safe Betting and the self-protection measures that are in place.

You have the right to set limits on your account based on the self-protection measures set by the company at the web link below

https://fonbet.com.cy/metra

Fonbet suggests that you consider setting limits for your safety and to prevent betting addiction. You can set the following self-protection measures from here: https://fonbet.com.cy/account/metra

Deposit limit: The Deposit Limit is the maximum amount you can credit to your account for a specific period, and it is a mandatory measure

Betting limit: The Betting Limit is the maximum amount you can bet for a specific period as well as the maximum amount you can pay for each bet.

"Time out" period: The "time out" period is the period of interruption from our services.

Unavailability period: The unavailability period is the period of suspension from our services, either daily or on a specific day or days, so that your access is blocked during the hours/days you will specify.

Self-exclusion: Self-exclusion is the suspension from our services temporarily or permanently.

17.4. You can find detailed information about the safer gambling policy and available self-protection measures at: https://www.fonbet.com.cy/pages/SaferGambling and https://fonbet.com.cy/account/metra

or contact our Customer Service Support team.

17.5. When opening an Account on our Site, you will be required to specify a deposit limit. Your first deposit does not count towards the deposit limit. You must set a deposit limit when you register or if you already have an account with us, when you connect to the website from here https://fonbet.com.cy/account/metra. You can review your deposit limit from here https://fonbet.com.cy/account/metra. You can lower your deposit limits at any time and they will take effect immediately. Any increase in the limit will come into effect only after seven days.

In addition, you will be notified automatically, via electronic notification, when your deposits have exceeded 80% of the limit set.

17.6. Based on the Regulations for the Protection of Players, Young People and Pathological Players, issued by NBA Cyprus, the company will take all the necessary measures and meet the requirements of said regulations, for the protection of its customers.

17.7. The company has the right to categorize customers by establishing objective criteria and parameters, in order to identify customers who present a problematic engagement with betting, and to take effective actions to protect them.

18.1. The Company reserves the right to proceed with the imposition of criminal and other sanctions against you if you have or if we suspect that you have engaged in any criminal activity collusion (including chargebacks), cheating (including obtaining an unfair advantage), fraudulent or illegal practices, inappropriate or dishonest activity (collectively “Prohibited Conduct”). You agree that we may disclose any information related to Prohibited Conduct (including your personal information) to relevant authorities and other relevant bodies (such as law enforcement and any other authority responsible for overseeing or controlling such matters).

18.2. In the event of suspicious activities on behalf of the Customers, as well as to ensure the safety of the operations performed by the Customers, the company reserves the right to conduct an account review process and request any information and documents confirming the Customer's personal data provided when registering with the Company. During this process, we may freeze your account and the Company's obligations to pay the Winnings can only be fulfilled after the successful completion of this process.

18.3. The Company reserves the right, in the event of failure to review the account for any reason, including, but not limited to, refusal of the client to review his account or failure to receive all documents etc., to consider the bets made by the Client as void (to cancel them) as well as to close the Client's Account. The client's initial deposits will be refunded, subject to the deduction of any amounts already withdrawn or lost through betting. In the event that the client has demonstrated prohibited and/or fraudulent behaviour, and/or any other serious violation of these Terms and Conditions, the company reserves the right to withhold any winnings and/or amounts and proceed to immediate closure of the account.

18.4. The Company reserves the right to refuse to open an account or to add restrictions to an account, to refuse or void bets, to freeze or close an account, if any fraudulent activity is detected.

18.5. The Company has a zero-tolerance policy regarding Fraudulent Behaviour, Prohibited

Behaviour and any deliberate attempt to breach its Terms and Conditions and/or its systems. It reserves the right to close or freeze your account, withhold your account balance and recover any payments, bonuses or winnings that have been affected, if:

18.5.1. you are found to have engaged in any form of Prohibited Conduct, fraudulent or illegal or improper activity, including, but not limited to:

- receiving money from third parties for betting purposes

- proven collusion between players

- actions that violate any AML/CFT law

- actions of usurping the identity of another person/persons

- attempts to circumvent any of the applicable Terms and Conditions or Laws and Directives, among others.

18.5.2. it comes to our attention that you have requested a chargeback or that you declined any of the transactions made to your account,

18.5.3. it comes to our attention that you have placed bets with any other online gaming service provider and have engaged (because of this game) in collusion (including chargebacks), fraudulent practice or illegal or improper activity,

18.5.4. you become bankrupt or have bankruptcy proceedings (or equivalent proceedings in any other jurisdiction) commenced against you,

18.5.5. you have more than one account with us at any one time, or

18.5.6. you use our software or system in a way that we (reasonably) consider inappropriate and we may at any time terminate or freeze your account while we investigate whether you have engaged in any of the actions described above,

18.5.7. We receive fake documents from you

18.6. You will indemnify us against any costs, charges or losses incurred or incurred directly or indirectly by us as a result of any of the matters set out in the sections 18.1 or 18.2 above.

18.7. Account functions are provided to you solely to enable you to place bets. If it is proven that you are using the Website in any way for which it is not intended, for the purpose of winning money (i.e. you have not deposited money for the purpose of betting), it is at Fonbet's discretion to reject the deposits and adjust your Account, deducting any money won from such activity and terminating the Customer account.

18.8. Fonbet may refuse to open an account or close an existing account by notifying its customer, including but not limited to cases where we reasonably suspect that an account is found to have the same address, IP address or computer. We may also freeze any earnings in these accounts. Any existing contractual obligations will be respected, except in cases where we suspect that the accounts are linked to underage gambling and/or involved in criminal activities, including money laundering. The Company reserves the right to conduct security checks at any time.

19.1. If you have any questions about these Terms and Conditions on your Betting Account, or if you would like to make a complaint, please contact our customer service department, which will be happy to assist you, or contact our complaints department in any of the following ways:

Telephone: +357 800 12 008

Email: [email protected]

Live chat

19.2. All complaints should be communicated to us as soon as possible. In particular, all claims and disputes relating to games should be brought to the attention of the customer service team or the department handling your complaints, within ten (10) days from the date of the transaction or bet. The relevant department will review your complaint and respond to you, and it may take up to 10 working days to thoroughly investigate your complaint.

19.3. In the event you receive remote chat service regarding a complaint, the company will send you a copy of the chat within seventy-two hours

19.4. In the event that you are not satisfied with any betting, deposit, withdrawal or other matter, you must notify the Company electronically by contacting Customer Service or the appropriate department that handles your complaints. It is your responsibility to provide us with a full summary of your complaint with all relevant details including but not limited to the specific request, the transaction details, the bet details, the exact date and time, any screenshots or video material you may have, promotional material, etc.

19.5. In the event that a customer is not satisfied with the outcome of a complaint resolution made by our customer support team, they have the right to present the matter to an Alternative Dispute Resolution (ADR) service.

You have the right to forward this complaint to the Cyprus National Betting Authority:

Address: 83, Digeni Akrita, 1070, Nicosia

Telephone number: +357 22881800

Email: [email protected]

Fonbet has appointed the Independent Betting Adjudication Service (IBAS) as its Alternative Dispute Resolution service (ADR).

You can contact IBAS by e-mail, post or telephone by referring to the details provided on the IBAS website https://www.ibas-uk.com/contact-ibas/

IBAS will ask to see if you made your complaint to the Provider first. If your complaint does not receive a full response within 8 weeks of you notifying us, you may choose to contact IBAS or the NBA.

With respect to any referral to NBA, the relevant decision will be final.

Customers have the right to forward the matter to the European Online Dispute Resolution platform. You can access the platform by visiting http://ec.europa.eu/consumers/odr/. Customers who are not satisfied with the outcome of a complaint can escalate the matter further as follows:

- European customers are also entitled to use the European online dispute resolution platform at http://ec.europa.eu/consumers/odr/

20.1. Certain services we offer may require the download of certain additional software, including software provided by third parties.

20.2. To use this software, you may be required to accept the end user terms and conditions. You agree to be bound by all of these terms and conditions.

20.3. You will not use (except for the purpose for which it is intended), tamper with, copy, modify, decode, decompile, disassemble, dub, translate, convert or create derivative works from any software provided to you by us and/or any third party and you will not try to perform any of these actions.

21.1. All bets are accepted, according to the current LINE - a list of markets with fixed odds and profit coefficients set by the Company. The Company may change the odds after the bets have been placed, but the terms of the bets remain unchanged. Customers must check all possible changes to the odds before placing the bet.

21.2. On our website you will find a full list of fair play rules ("Betting Rules") detailing how bets are settled.

21.3. The Company reserves the right to terminate any account immediately and void all bets placed if it ascertains that:

21.3.1. at the time of placing a bet, a customer had information about the outcome of the event

21.3.2. a customer had the opportunity to influence the outcome of the event by directly participating in the match (as athlete, referee, coach, etc.) or a person acting on behalf of a person directly participating in the match.

21.3.3. bets have been placed by a group of customers acting together (as a syndicate) to circumvent certain controls and limits set by the Company.

21.3.4. a customer has multiple betting accounts (duplicate accounts)

21.3.5. there is a suspicion that a customer is using specialized software or technical means that allow the automation of the betting process.

21.3.6. there is use of any unreliable means of obtaining information or bypassing the restrictions imposed by the Company.

21.3.7. there is any reason for which we believe that the account is not actually being used for the purpose of participating in betting.

21.4. Account balances in the above cases will be returned to the customer after completion of the procedures, after settlement of any outstanding bets or amounts due and minus any amounts derived from bonuses, where the bonus conditions were not met, and provided that the Terms and conditions have been adhered to. The exact account balance will be determined without the proceeds acquired unfairly

22.1. Fonbet takes the integrity of sports and betting very seriously. We work with Gaming Regulators and Independent Sports Associations to ensure the protection of fair gaming and the integrity of sports.

22.2. In the event that we have evidence or suspicions that a match, an event or a game or that betting on any match, event or game is conducted in a dishonest manner, Fonbet reserves the right to withhold payments or void bets, pending the completion of the relevant investigation by the competent authority. Once the process is complete and where this is feasible based on our legal obligations, the customer will be informed accordingly. The above evidence may be based on the size, the volume or the pattern of bets placed with Fonbet on any of our betting channels.

22.3. When the Competent Authority makes a decision about a dispute using an adjudicatory process, it will have to rely on evidence available to it at that time. This means that:

22.3.1. if a gaming business does not cooperate with the Competent Authority and/or does not provide the information requested, the Administrator should proceed to make a decision based on the evidence in their possession. This may mean that the provider finds the case in favor of the consumer based on a lack of evidence to the contrary.

22.3.2. If a court or regulatory body examines the matter at a later stage and reaches a different result, this does not render the Competent Authority's decision incorrect at the time it was taken. The court or regulatory body may have access to different information and use a different approach to the Competent Authority.

The Company has the right to withhold the cost of bank charges from the balance of the Customer's account, in case of a balance refund for the reasons of account closure, duplicate account or any other case where an amount must be returned to the customer to empty the account.

In the event that the balance of the account is not sufficient for the bank charges and is below the minimum withdrawal amount (in the event that the customer has the right to make a withdrawal), then this amount will be absorbed by the Company.

This does not apply in the cases of a Dormant account, where the amount must be sent to NBA Cyprus.

One of the best ways to control your gambling behavior is to track exactly how much you spend on gambling. Being aware of how much you spend is a great way to monitor your behavior. To view your entire betting history: You can log in to your account and view the history of your betting activity, including deposits, withdrawals, promotions, transactions and net balance for specific periods.

All of your betting activity will be available upon relevant electronic request.

20 February 2024 - Version 01.2024

SAFER GAMBLING POLICY

Safer gambling is an integral part of the service policy of Fortune Entertainment RG Limited (hereinafter referred to as "Company", "Provider", "Fonbet" and all references in the first person plural), under trading name - Fonbet. A Company registered under number HE 360714, with registered offices at 27 Michalakopoulou Street, Office 402, 1075, Nicosia, licensed and regulated by the Cyprus National Betting Authority (hereinafter "NBA"), license number B012, Class B.

Reference to the Customer / Customers (hereinafter "Player", "Players", "Participant", "Participants" or any reference in the plural, as well as any related pronouns) denotes all natural persons with a legal capacity residing in Cyprus, citizens and permanent residents of Cyprus who are currently outside of the country but intend to use the Website, as well as citizens of other countries for which there is a relevant license and where betting is considered legal.

FONBET takes the issue of gambling addiction and its prevention very seriously.

FONBET acknowledges its direct responsibility in the fight against problem gambling but also in preventing minors from participating in gambling.

FONBET does everything possible to ensure that players have a safe, exciting experience without losing control.. We focus on providing the most convenient services possible but recognize that gambling can sometimes turn into a problem due to addiction.

Before betting:

Players must:

• Learn about of the Terms and Conditions for the provision of betting and the policies of the Company

• Learn about how betting and gambling work and what role knowledge, luck and odds play in the outcome of the game

• Perform Self-Assessment - to understand what stage their involvement with gambling is at

Maintaining control

To keep betting and gambling as a fun activity, players should be able to control how much time and money they spend on this activity. Players who play safely: view betting and gambling as a form of entertainment, do not bet more money than they can afford and fully understand the odds of gambling.

All betting participants can follow the tips below for safer betting:

1. Do not regard betting or gambling as a way to "make" money. In the end, you will probably end up losing more money than you win. Never forget to regard it simply as a form of entertainment

2. Bet only the amount of money that you can spend from your monthly budget and no more

3. See the available self-protection measures here https://fonbet.com.cy/account/metraand set limits on your account so you don't lose control.

4. Do not try to gamble in order to retrieve the amounts you bet and lost. When you keep gambling, you may not be able to win back the amounts you "played", and you may also lose more.

5. Do not engage in betting or gambling when you are distressed or upset. Your mental state affects the way you bet, so make sure you are in a good mental state when gambling.

6. Make sure to balance the time you spend engaged in betting or gambling with your other activities and hobbies

7. Take regular breaks, take a walk or go out to eat, get some fresh air and give yourself a chance to do other things.

8. Do not consume alcohol, especially while gambling, as this may affect your perception and judgment

You can find more information about safer gambling at the addresses below:

Safer gambling (https://safergambling.gov.cy)

Be Gamble Aware (https://www.begambleaware.org/)

Gamblers Anonymous

GamCare

Gambling Therapy

Signs of problem gambling

Among the majority of people who gamble for entertainment purposes, there is a percentage of compulsive players. As a socially responsible betting provider, FONBET takes this matter very seriously and encourages gamblers to recognize their compulsion level and set limits.

Self-assessment

There are many warning signs that help diagnose a potential problem. If you are concerned that gambling is having a negative impact on your life or someone else's life, then the following questions can help you find out:

1. Do you think you might be a problem gambler?

2. Are you irritable, anxious, moody or do you fight with those around you for trivial reasons?

3. Do you spend less time on family or social activities and outings?

4. Are you stopping activities that interest you?

5. Do you make unsuccessful attempts to control, reduce or stop your gambling?

6. Do you try to win back the amount of money you lost by gambling some more?

7. Do you borrow money from family and friends?

8. Are you absent from work for no reason and have reduced efficiency?

9. Do you have unpaid bills, overloaded credit cards, and an unjustified absence of money from the family income?

The more questions you answered "yes" to, the more likely it is that you have a gambling addiction.

There are many organizations that can offer help and support to people who have developed a gambling problem. If you feel that you may have a problem with betting control, we strongly recommend that you contact one of the following professional organizations for help and guidance.

If you feel that your participation in betting is no longer within a reasonable frame or that you are developing a betting problem, we recommend that you self-exclude from our services now.

Safer gambling - was created and operates under the auspices of NBA Cyprus. It falls within the framework of the social responsibility and safer gambling strategy, with an aim to protect the public and, in particular, minors, young adults and vulnerable groups, as defined by the NBA Cyprus strategic action plan.

The https://safergambling.gov.cy Website also provides a useful and practical self-assessment tool so that the person can become aware of whether they have a gambling problem and, if they do, seek specialist help from professionals:

In order to help players play safer, we ensure that our staff has received training in the concept of safer play. Contact the Support Team if you need further information or assistance: [email protected] , Tel. +357 800 12 008 or Chat via Live Chat

Our call center is open from 7:00 AM to 11:00 PM, chat is available 24/7.

Below you will find Treatment Centers and Organizations for problem gambling:

Gambling Therapy – This organization provides support and advice for anyone negatively affected by gambling.

GamCare – This organization provides information on safer gambling and offers links and information to other international support organizations on problem gambling and related issues.

Gamblers Anonymous - is an association of men and women who share their experiences, strength and hope that they can find a solution to their common problem and help others recover from the problem of gambling addiction.

Additional centers and helplines in Cyprus:

• 1402: Cyprus National Addictions Authority

• 1422: Telephone hotline for information and support on problem gambling. The Drug Information and Addiction Treatment Center (ΚΕΝΤΗΕΑ) is responsible for the operation of the 1422 hotline.

• The “PERSEAS” Addiction Counselling Centre for Adolescents and Families

Telephone: 22464292, Open telephone line: 1456 Facebook: Perseas Counseling

• Mulit-Intervention Centre

Telephone: 22465616

• "APOFASIZO" Councelling Centre

Telephone: 70005537

• "ELECTR-A" Counselling Centre for the Treatment of Digital Addiction

Telephone: 70005531

• Gambling Counseling and Rehabilitation Program

Telephone: 99239130

• "Mesogeios" Self-Help Groups

Telephone: 24645333

Protection of player

One of the best ways to control your gambling behavior is to track exactly how much you spend on gambling. Being aware of how much you spend is a great way to monitor your behavior. You can log in to your account and view the history of your betting activity, including deposits, withdrawals, promotions, transactions and net balance at least of the last six (6) months..

All your betting activity will be available to you upon relevant electronic request.

In addition, we provide you with the following information:

a) a counter on your account, which displays the balance in real time of your account in euros;

b) a clock (where applicable), which displays the time in your country of residence in real time.

c) total net balance of your account, which displays the net balance (win/loss) from the your registration date to the last settled bet.

Protection of Minors

It is an offense for persons under the age of 18 to participate in betting and for anyone who invites, incites or allows a minor to participate in betting. If you are under 18, do not attempt to register and create an account with Fonbet.

Fonbet will carry out age verification checks on all accounts and ask for proof of age. If it is ascertained that you were a minor when you placed bets with us, your account will be closed, all bets placed while you were a minor will be void and all related amounts deposited will be refunded (unless you have already withdrawn corresponding winning amounts) and in addition , NBA Cyprus will be notified, as per our legal obligation. We will not be liable to pay any profit which might otherwise have been payable.

If you share your home or computer with minors, we ask that you keep your Fonbet account details and password confidential and not leave children unattended on your computer while using our services.

Self-protection measures

• Installation of blocking and protection software

• Setting limits (Deposit limit, Wager limit, Time out period, Unavailability period)

• Self-exclusion

Website blocking software

There are many applications available for parents to detect or limit internet usage. These include:

Net Nanny (https://www.netnanny.com/) – an internet filter that prevents children from accessing inappropriate content.

CYBERsitter (https://cybersitter.27labs.com/) – a customizable web filter so parents can create their own Website blacklists.

There are also specially designed applications that block access to game content:

Gamblock (https://www.gamblock.com/)

Betfilter (http://www.betfilter.com/)

Limits and Self-Exclusion

Fonbet has various self-protection measures in place to help players monitor their deposits, withdrawals, amounts bet and betting duration.

If a player needs to limit their gambling we encourage them to set limits on their account.

We encourage players to set limits on their account immediately after signing up to manage their gambling and know what they spend and how long they gamble for.

Our Company's available self-protection measures are as follows:

• Deposit limit: The Deposit Limit is the maximum amount you can credit to your account for a specific period, and it is a mandatory measure

• Betting limit: The Betting Limit is the maximum amount you can bet for a specific period as well as the maximum amount you can pay for each bet.

• "Time out" period: The "time out" period is the period of interruption from our services.

• Unavailability period: The unavailability period is the period of suspension from our services, either daily or on a specific day or days, so that your access is blocked during the hours/days you will specify.

• Self-exclusion: Self-exclusion is the suspension from our services temporarily or permanently.

Deposit limit:

The Deposit Limit is the maximum amount you can credit to your account for a specific period.

You must set a deposit limit, so that you can better manage the amount of money you can deposit into your account. Limits can be set for a 24-hour period (daily), a 7-day period (weekly) or a monthly period, and they cannot be overridden.

When opening an Account on our Site, you are required to specify a deposit limit. Your first deposit does not count towards the deposit limit. You must set a deposit limit when you register or if you already have an account with us, when you connect to the website from here https://fonbet.com.cy/account/metra.

You can review your deposit limit from here https://fonbet.com.cy/account/metra

You can lower your deposit limits at any time and they will take effect immediately.

Any increase in the limit will come into effect only after seven days.

Before you increase your deposit limit, think carefully about whether you can afford it. Never decide to raise your limits because you lost money and think you can get it back by gambling bigger amounts.

Specifically, you can set:

• a daily deposit limit - You can decide on the limit of the amount of money you can deposit within 24 hours.

• a weekly deposit limit - You can decide on the limit of the amount of money you can deposit within one week.

• a monthly deposit limit - You can decide on the limit of the amount of money you can deposit within one month.

To better manage your account, you will be notified automatically, via an electronic notification, when your deposits have exceeded 80% of the limit you have set.

Betting limit:

The Betting Limit is the maximum amount you can bet for a specific period as well as the maximum amount you can pay for each bet.

Betting Limits allow you to limit the total amount you can bet each day, week or month, or on each bet. If you exceed your Betting Limit for a particular period, you will not be able to place any further bets until the period you have selected is completed.

In particular, you can specify the following limits:

• Amount per bet – You can specify the maximum amount you can enter per bet

• 24-hour bet limit - You can decide on the limit of the amount of money you can bet within 24 hours.

• Weekly bet limit - You can decide on the limit of the amount of money you can bet within one week.

• Monthly bet limit - You can decide on the limit of the amount of money you can bet within one month.

Please note that for the purposes of calculating the limit amount, any amount awarded to you as part of a promo or promotional action is not included.

The reduction of a limit will be activated in your account immediately.

The increase of a limit will be activated in your account after 7 days have elapsed.

"Time out" period:

The "time out" period is the period of interruption from our services.

If you feel like you need a break from gambling, you can plan a "time out" on your account. A Time out tool is ideal if you plan to get involved with betting in the future but now want to take a short break. For example:

• 24 hours,

• 72 hours,

• one week,

• one month.

When a "time out" is active, you cannot place bets.. If you plan a "time out", you can still log in to your account to check your betting history and change settings, but you can't place bets. The "time out" terminates at the end of the selected period.

Be aware that free bets may expire while a "time out" is active.

Please also keep in mind that a "time out" is different from self-exclusion.

Unavailability period:

The unavailability period is the period of suspension from our services, either daily or on a specific day or days, so that your access is blocked during the hours/days you will specify.

In particular, you can specify the following periods:

1. Limiting maximum connection time to the system during a certain period:

Limit the days you can connect to your account on a daily, weekly or monthly basis. Once you reach the limit, your game session will be paused and you will be logged out of your account.

2. Connection Limit (Time Limit) - Limiting the maximum time of a game session in minutes.

You can reduce your session limit at any time and it will be applied immediately. An increase or removal of the session limit will take effect after 7 days have elapsed.

General information about limits

Limits can be activated while you are logged into your personal Fonbet account.

You can set the limits here: https://fonbet.com.cy/account/metra

Attention:

Setting increased protection limits will be activated immediately in your account.

Setting reduced protection limits will be activated in your account after 7 days.

The removal of a limit will be activated in your account after 7 days have elapsed.

If you do not set a deposit limit, you will not be able to place a bet.

Self-exclusion

Self-exclusion is the suspension from our services temporarily or permanently.

If you feel that you are spending too much time and money on betting, you can always use the Self-exclusion option to help yourself stop gambling. Through self-exclusion, you can temporarily or permanently block your betting account.

You can select self-exclusion for:

• 6 months

• 7 months

• 8 months

• 9 months

• 10 months

• 11 months

• 12 months

• An indefinite period of time (a time period beyond twelve months)

After setting your Self-exclusion, your betting account will be blocked for the whole of the duration that you selected and you will not be able to log into your account. The option of Self-exclusion cannot be canceled or reduced before the entire selected period has elapsed.

The lifting of self-exclusion takes place automatically when the specified period ends, and an increase in the exclusion period is immediately effective and applicable from the receipt of a relevant electronic notification from you.

Self-exclusion for an indefinite period of time is only lifted after the lapse of seven days from the receipt of a relevant electronic notification from you, and after the completion of a self-exclusion period of at least 12 months.

We urge you to also self-exclude from all other betting organizations where you may also hold an account.

Before you decide to self-exclude, consider the following:

• You will not be able to place bets or deposit money on our Website for the entire duration you have selected. Remember that once you self-exclude, the decision is final and it cannot be undone or changed.

• As part of your self-exclusion request, you agree to provide complete, accurate personal information now and in the future to limit your access to and use of the website and software.

• FONBET is not responsible for any consequences or losses you may suffer if you create other betting accounts and continue to gamble through these other betting accounts, opened by changing part or all of your registration details, by providing inaccurate or incomplete information or by using any other method to override the agreed self-exclusion.

• If you request self-exclusion, the remaining funds from your game account will be withdrawn to the registered payment source.

• If your registered payment source is not available for withdrawal, we will ask you for a new available payment method in order to process your withdrawal.

• We will not be able to send you any messages, advertising or promotions during or after the self-exclusion period, until you log back in and reactivate your account.

Gamble Safer. Set your limits www.safergambling.gov.cy

**National Self-exclusion platform** - https://ww.exclusion.cy

The National Self-exclusion platform facilitates players to control their betting and voluntarily exclude themselves from all online bookmakers who are licensed in the Republic of Cyprus free of charge.

What is National Self-exclusion?

The National Self-exclusion is a process that allows players to control their access to online betting websites. The player acknowledges that their betting activity has brought gambling related harm on their life, hence, they may use the self-exclusion tool for a more effective control of their betting activity. A player may be self-excluded from all National Betting Authority licenced betting websites either temporarily or for an indefinite period. During the self-exclusion period, the player has access to their current account only for the purpose of withdrawing their deposits and cannot create a new account in a licenced bookmaker’s website.

Type of self-exclusion

Short term exclusion

• 24 hours

• 72 hours

• 1 week

• 1 month

• Other option until 3 months

Long term exclusion

• 6 months

• 12 months

• 5 years

• Indefinite

• Other option more than three months

National Self-exclusion Platform

www.exclusion.cy

What is National Self-exclusion?

Type of self-exclusion

Short term exclusion

• 24 hours

• 72 hours

• 1 week

• 1 month

• Other option until 3 months

Long term exclusion

• 6 months

• 12 months

• 5 years

• Indefinite

• Other option more than three months